Welcome to MyBeautyCenter
We are the leading e-tailer of high-quality, low-cost hair care, cosmetics, and skincare. MyBeautyCenter is a beauty supply industry leader, supplying online customers with top professional brand hair care, cosmetics, skincare, and accessories.

We are a worldwide company and have established warehouses throughout the world to accommodate our growing customer base.

Questions?
We have answers, and we're always happy to hear from you but there's an even quicker way to get the info you need. Explore our most frequently asked questions (FAQ) below. It should answer just about all your questions.

1. How can I check the status of my order?
2. How much is shipping?
3. Do you ship outside the US?
4. Do you ship to a PO Box, APO, or FPO (Includes Alaska, Hawaii, and U.S. Protectorates)?
5. What do I do if my order arrived damaged or inaccurate?
6. How do I return an item?
7. Can I pay by check, money order or C.O.D.?
8. There is an error on my order, what do I do?
9. Do you offer Gift Certificates?
10. How can I be sure my credit card is secure?
11. Where are you located?
12. Will I be charged sales tax?
13. Can I place an order by telephone?

Q. How can I check the status of my order?

A. MyBeautyCenter ships via Registered Airmail, UPS, and the USPS. Please be aware that all packages require a signature for delivery. Once payments are processed, orders will be shipped within 24 hours to specified destination.

Q. How do I return an item?

A. Most deep-discount retailers have an 'all sales are final' approach to customer returns. At MyBeauty, we offer you the option of returning items that don't meet your needs.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund, but please note that the items must be unopened and unused.

Here is our return policy:
Within 14 days from the original ship date, you may return your items to MyBeautyCenter, for any reason, for a refund. For your protection, we suggest all returns be sent back by a traceable carrier. Your items must reach us within 14 days from the original ship date. Items received after 14 days will not be accepted for return. We will ship late items back to you and we will ship used or unopened products back to you.

After receiving and inspecting the returned merchandise, we will refund your credit card for the purchase price less handling fees and original shipping charges. If you were not charged shipping on your purchase, we will deduct $6.95 from your refund.



We will also charge a $4.95 handling fee for each item returned.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Packing and Sending Your Return
ALL items must be returned in their original condition. All returns must be shipped back to mybeautycenter.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by mybeautycenter.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

Please include:

Send all returns to:
mybeautycenter.com
90 13th Avenue
Bldg 7, Unit 10
Ronkonkoma, NY 11779

Refunds
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Any package returned to mybeautycenter.com marked as "refused", "unclaimed", or "undeliverable" will be subject to return shipping charges.

Q. There is an error on my order, what do I do?

A. If you notice an error was made on your order, please notify us immediatley.

To contact us, please click here.

Please include the full name and e-mail used when ordering, your order confirmation number or the last four-digits of the credit card used when ordering and a brief explanation of what is missing or damaged. We will respond with a resolution within 24-hours.

Q. Do you offer gift certificates?

A. Yes! We offer gift certificates which are great gifts for any occasion.

Q. How can I be sure my credit card is secure?

A. Please feel confident that we employ the most advanced technology for protecting your transaction information. All orders posted online use a secure server.

Q. Where are you located?

Our fulfillment center is located at:
mybeautycenter.com
90 13th Avenue
Bldg 7, Unit 10
Ronkonkoma, NY 11779

Q. Will I be charged sales tax?

A. Please add 8.625% Sales Tax if ordering within New York.

Q. Can I place an order by telephone?

A. To date, we only take orders via the internet. We are working to offer this option very soon.